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Return to EcoBlue Fairtrade Jewellery

Return address:  Ecoblue, PO Box 411, Beckenham, Kent  BR3 9BB.

Customers may return new, unopened items within 30 days of delivery for a full refund, except during the December holiday period. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.

Items should be returned in their original product packaging and tags etc still attached. The buyer will need to pay for the return shipments.

All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window.

Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.

Please return your item with the original packaging, to Ecoblue, PO Box 411, Beckenham, Kent  BR3 9BB. Please make sure you enclose your order details and your name and address.

Terms and Conditions

On receipt of your order we will send you an 'Order Acknowledgement' by email. You will be informed by email when your goods are dispatched. You may be required to pay for postage/delivery, and occasionally additional delivery to remote locations or outside the UK. If we deliver goods which are not what you ordered, damaged, defective or if the delivery quantity is incorrect, please notify us within 7 days of receipt. In these circumstances, we will pay for any additional or return postage costs involved.  Unless an item we deliver is incorrect, damaged or defective we will not cover the cost of return postage costs. 

If you need any help please call our Customer Service Helpline: 0845 880 2580.

Our Service

We answer your calls and pack your parcels ourselves to ensure the best service. If you need any help or further details,  please call 0845 880 2580.  Registered business address:  31 Ronald Close, Beckenham, BR3 3HX.